Shipping policy
When do we ship?
We strive to ship all orders received by 3pm Eastern time on the same day (Mon-Fri). Any orders placed after 3pm will be shipped the next business day. UPS orders that are placed after 3pm on Friday will not ship out until the following Monday. All international orders are shipped Mondays, Wednesdays, and Fridays. There is no shipping available on days that are US Postal holidays, and these orders will ship the next business day.
Do you offer free shipping?
We offer free shipping for customers that place orders of $75 USD or more shipped within the continental United States, (excludes Hawaii and Alaska). We ship through our carrier of choice and require a physical address for the free shipping service (no PO Boxes permitted). If you wish to have a specific carrier used, please select this when placing your order. UPS pickup locations must use UPS services. Any orders placed with a PO Box must select USPS services. If these services aren't properly selected, we will contact you with the additional charges required to ship your order.
Late deliveries:
Unfortunately, most carriers have suspended their service guarantees due to the COVID-19 pandemic. We regret that we are not able to offer refunds of the shipping charges paid due to carrier delays outside of our control.
Undeliverable or returned packages:
If your package is returned to us due to being undeliverable, improper or incomplete address, not collected at the pickup point, customs, refusal, or any other reason, we'll provide you with an option to reship or refund. Reshipment will require payment of the additional costs to ship this order a second time. Please note, any refund will be subject to a 30% restocking fee plus the original cost of shipping (even if noted as free), plus any return shipping fees by the carrier.
What countries do we ship to?
We strive to ship to every country around the world - however, there are a few countries we're unable to ship to. Our site will calculate shipping costs once you add your first item to your cart. Please ensure that your order is placed with a name and verifiable address as this is the most common reason for failed deliveries. Also, many countries require taxes and/or duties to be paid by the customer. This fee is separate from the total cost of goods and shipping charges purchased through our site. Any refused or undelivered international packages will be considered abandoned, and no refund will be provided. There are no exceptions to this policy. If UPS is selected as a shipping method, please provide a valid email and phone number for your order as this is required for customs purposes. Please note: We're unable to change the value of the items on the customs declaration due to international laws.